Case Management

 

If you need help with housing, Centrelink matters or other referrals and advocacy, our social work support team is here for you. Our aim is to help you reach positive outcomes and a better life experience.

 

Call đź“ž 02 9622 7188 to make an appointment.

 

Open:

Mon: 9am – 5pm

Tues: 9am – 5pm

Wed: 9am – 5pm

Thurs: 9am – 5pm

 

đź“ŤLevel 2, Suite 3, 24 Main Street, Blacktown, 2148

How it works
  1. Call us: Phone 02 9622 7188.
  2. Leave your details: Give your name, phone number and reason for referral.
  3. We’ll get back to you: You’ll be contacted as soon as possible with an available appointment time.
Areas we can help with
  • Centrelink
  • No Interest Loan Scheme (NILS)
  • Housing
  • Medicare
  • Immigration
  • Work and Development Order (WDO)
  • Clothing
  • Employment
  • Financial assistance
  • Refuge/shelter
  • Referrals
  • Online support.

We provide referrals where support can’t be offered by the Centre’s services.

What to bring

Often you’ll need to bring paperwork relating to your concerns. For example, for housing matters, bring any written communication you’ve had with the Department of Housing, your latest Centrelink Statement of Earnings, bank statements and similar documents. If you call the Centre before your appointment, we’ll tell you exactly what to bring.

About our social workers

Our social workers build a list of resources and use their skills to communicate and advocate on behalf of individuals. They spend years learning how to work with vulnerable individuals and families, and they aim to defend people’s human rights and achieve social justice. They understand that not everyone has had an equal opportunity in life, and that people can be judged or discriminated against for parts of their identity they cannot control or change.

How our social workers support you
  • Online support: Centrelink, documents, applications and information.
  • Access to resources: Local services, referrals, opportunities and options.
  • Personal skills: Kindness, empowerment and empathy.
  • Advocacy: Supporting your basic rights, liaising with services and explaining your options.
  • Professional skills: Email writing, phone calls, support letters and case notes for ongoing support.
What social workers can’t do
  • They can’t give legal advice.
  • They can’t offer financial assistance.
  • They can’t have personal relationships with clients, including non-intimate ones.
Call to book an appointment on đź“ž 02 9622 7188